6. Save and close the agreement, then click the Supplements tab. 3. Enter the initial time block under the app settings and select the app limit as the to limit, then enter the initial number of hours. The type of agreement should automatically fill it in one go, as shown below. While our goal is to sell recurring services to our customers, sometimes it is necessary to sell an hour block to a customer. The purpose of this article is to explain how to create a “unique” block time agreement, which can be renewed if necessary to meet your customer`s needs. 4. In the Agreement tab, you should now see the summary of the agreement that shows the initial block of time, the addition that has just been made as well as the time used. First, you need to make sure that all your contract types are configured with the corresponding work rotation and type exclusions.
5. Under Billing, select the invoice template to use and any other additional elements necessary for this Agreement. You can find a full explanation of all the fields in the official CW documentation under docs.connectwise.com/ConnectWise_Documentation/080/017/050/010. Now that our client has used all the time initially sold, he has to buy more. Follow these steps to add extra time to the agreement. 2. Add a new agreement and select our unique block agreement as the contract type. Give the contract an easily identifiable name. Select a start date and set the end date to No End Date.
Remember that MRR is king in the world of managerial services! We should always strive to sell full managed services agreements during the lock-in period. MRR agreements are the key to the proper valuation of your business as well as revenue/labor forecasts. It`s time to fill in the rollover and work type exclusions you updated in Step 1: Update lines 4 and 5 (in both places) with the list of AGR_Type_RecIDs you collected in Step 2 (in this example, gold, platinum, and silver chord types). Lines 4 and 5 make you only aim for active agreements (not canceled, no end date/or end date in the future). While this is not the preferred type of agreement for an MSP, it can be very useful in scenarios where the client could represent potential credit risk. When using a one-time block time agreement, the customer must always pay in advance for the service. 5. If necessary, set additional parameters, for example.B.
the types of work covered, etc. A full explanation of the types and configuration of the agreement can be found in the official ConnectWise documentation in docs.connectwise.com/ConnectWise_Documentation/090/020/020/010 3. If you wish, enable the deposit option. This allows revenue to be maintained in an accruing account. If the time is used by the customer and the service is billed, the turnover of this delimited account is carried over to the actual turnover account, as indicated by your GL-Mappings. We explain how to create the agreement type, configure the initial agreement and renew the agreement if necessary. I highly recommend that you also create a workflow rule to identify low-balance agreements and inform yourself via email, activity, or service ticket in order to have a conversation with your customer about adding extra time. This helps maintain profitability by eliminating agreement overruns and subsequent account disputes. It also has the added benefit of improving customer satisfaction by having time to discuss the need for a pre-extension with your customer and avoiding that call to let the customer know that you can`t help them because they no longer have time to close the deal.
If you receive help setting up this workflow rule or any other part of this process, send firstname.lastname@example.org an email. NOTE: This article only discusses creating the agreement type and using that type of agreement, as GL mappings and product configurations can vary greatly from PSP to PSP depending on accounting requirements….